POLICIES

Group Class Cancellations:

• Notice Period: All class reservations must be canceled at least 4 hours before the class begins.

• Cancellation Method: Cancellations can be made through the booking app.

• Credits and Fees:

  • If you cancel your class at least 4 hours in advance, the class will be returned as a credit to your account for future use.

  • If you cancel less than 4 hours before the class start time or do not show up, the class will be deducted from your package. For unlimited bi-weekly memberships, a $20 fee will be charged to your account.

• Team Commitment: At OKick Boxing, we train as a team, so please make the effort to attend your booked classes.

• Emergency Situations: Based on the situations, the cancellation fees or class may be waived or returned.

Personal and Semi-Private Training Cancellations:

• Notice Period: All personal and semi-private training sessions must be canceled at least 24 hours before the session.

• Fees: Late cancellations or missed appointments will be charged as if you had attended your session.

• Emergency Situations: Based on the situations, the cancellation fees or class may be waived or returned.

• Cancellation Notice:

  • For 12-month loyalty memberships, a 30-day notice is required.

• Cancellation Fees:

  • Two payments will be owing at time of cancellation of 12-month loyalty memberships

• Cancellation Process: All cancellations must be requested through our cancellation request form or by email.

• Emergency Situations: In cases of emergency, such as sudden illness or family emergencies, please contact us as soon as possible. We will review these situations on a case-by-case basis. Supporting documentation (e.g., doctor’s note) may be required, and cancellation fees may be waived or adjusted accordingly.

• Up to 4 weeks free suspension per year.

• After will be $7 per week.

• Min 1 week suspension.

• Medical reason will be eligible for up to 6 months free suspension.

• Freezing Process: All freezing requests must be requested through our freezing request form or by email.

• If you are on the waitlist you’ll automatically be added to the class if a spot opens up.   You will get an automated email and letting you know. But don’t worry, if it’s less than 12 hours notice and can’t make it you won’t be charged.

• All class passes, memberships and private and semi-private training packages are non refundable and non transferable.

• We’re happy to offer account credit or exchange in store.

• ​Arrival: Please plan to arrive at least 15 minutes early to allow time for check-in and a brief introduction to our studio.

• Attire: We recommend comfortable athletic clothing that allows you to move freely. Classes are held barefoot, so no footwear is required.

• Hand Wraps: For safety and support, hand wraps are required. You may bring your own or purchase them at the studio for $14.99.

• Boxing Gloves: We provide boxing gloves for first-time members to borrow, so you don’t need to bring your own unless you prefer.

• Hydration: Staying hydrated is important, so feel free to bring a water bottle.

• Introduction

Welcome to OKick Boxing Studio. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information. Effective date: 2023/10/01

• Information We Collect

We may collect the following types of information:

1. Personal Information: Name, email address, phone number, payment information, and other identifiers.

2. Usage Data: Information about how you use our website, services, and interact with our content.

3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor user activity and collect data.

• How We Use Your Information

We may use your information for the following purposes:

1. To Provide and Improve Services: To deliver our services, process transactions, and enhance your experience.

2. Communication: To send you updates, newsletters, promotional materials, and respond to inquiries.

3. Marketing and Advertising: To offer personalized promotions and advertisements.

4. Legal and Security: To comply with legal obligations and ensure the security of our services.

• Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

1. Service Providers: Third-party companies that assist us in providing our services.

2. Legal Requirements: When required by law or to protect our rights and property.

• Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

• Your Rights

You have the right to:

1. Access and update your personal information.

2. Request the deletion of your personal information.

3. Opt-out of marketing communications.

• Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

• Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

• Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@okickboxing.com

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